Issues, Concerns and Complaints

What should I do if I have a concern?

If you have a concern or complaint, please take a look at the table below in the first instance for guidance on who to contact.

Please refer to any relevant policies on our Policies page where required. A copy of our Complaints Policy can also be found there, if needed.

Issue	Who to contact	How?
CONCERNS: Concerns about pupil progress Independent Learning/Homework	Subject Teacher or Tutor	Phone, letter or email
Set changes Concern about Subject Area policy Persistent subject concerns	Leader of Subject	Phone, letter or email
Pupil absence Tutor group issues Lost property / theft Concerns at home Concerns about pupil relationships Uniform Any form of bullying Persistent pastoral concerns	Tutor or Leader of Year	Phone, letter or email
SEN support/provision/issues or complaints	Leader of Inclusion	Phone, letter or email
General information if you do not have a contact name	Reception - 01403 263628 or office@ths.uk.net	Phone, letter or email
COMPLAINT: Generally made when a parent/carer feels the school has not dealt with their concern satisfactorily	Please refer to our Complaints Policy	Please refer to our Complaints Policy
STAGES OF CONTACT: (Please try to follow this guide, rather than escalate too quickly) Tutor/Class Teacher Leader of Year/Subject Senior Leadership Team (SLT) Headteacher Governors

If you need to contact the school, please find details on our Contact Us page.