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Issues, Concerns and Complaints

What should I do if I have a concern?

If you have a concern or complaint, please take a look at the table below in the first instance for guidance on who to contact.

Please refer to any relevant policies on our Policies page where required. A copy of our Complaints Policy can also be found there, if needed.

Issue Who to contact How?

CONCERNS:

  • Concerns about pupil progress
  • Independent Learning/Homework
Subject Teacher or Tutor Phone, letter or email
  • Set changes
  • Concern about Subject Area policy
  • Persistent subject concerns
Leader of Subject Phone, letter or email
  • Pupil absence
  • Tutor group issues
  • Lost property / theft
  • Concerns at home
  • Concerns about pupil relationships
  • Uniform
  • Any form of bullying
  • Persistent pastoral concerns
Tutor or Leader of Year Phone, letter or email
  • General information if you do not have a contact name

Reception - 01403 263628 or office@ths.uk.net

Phone, letter or email

COMPLAINT:

Generally made when a parent/carer feels the school has not dealt with their concern satisfactorily

Please refer to our Complaints Policy Please refer to our Complaints Policy

STAGES OF CONTACT:

(Please try to follow this guide, rather than escalate too quickly)

  • Tutor/Class Teacher
  • Leader of Year/Subject
  • Senior Leadership Team (SLT)
  • Headteacher
  • Governors

If you need to contact the school, please find details on our Contact Us page.