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Who to contact

If your query is urgent, please phone the school - 01403 263628. For more information on who to contact regarding student absence, please see our Absence web page. Otherwise, please take a look at the table below in the first instance for guidance on who to contact.

For individual staff contact details, please click here. Please note that staff try to reply to emails as soon as possible.

Issue Who to contact How?


  • Concerns about student progress
  • Independent Learning/Homework
Subject Teacher or Tutor Phone, letter or email
  • Set changes
  • Concern about Subject Area policy
  • Persistent subject concerns
Leader of Subject Phone, letter or email
  • Tutor group issues
  • Lost property / theft
  • Concerns at home
  • Concerns about pupil relationships
  • Uniform
  • Any form of bullying
  • Persistent pastoral concerns
Tutor or Leader of Year Phone, letter or email
  • SEN support/provision/issues or complaints
Leader of Inclusion Phone, letter or email
  • General information if you do not have a contact name

Reception - 01403 263628 or office@ths.uk.net

Phone, letter or email


Generally made when a parent/carer feels the school has not dealt with their concern satisfactorily

Please refer to our Complaints Policy Please refer to our Complaints Policy


(Please try to follow this guide, rather than escalate too quickly)

  • Tutor/Class Teacher
  • Leader of Year/Subject
  • Senior Leadership Team (SLT)
  • Headteacher
  • Governors

Please refer to any relevant policies on our Policies page where required. A copy of our Complaints Policy can also be found there, if needed. 

If you need to contact the school, please find details on our Contact Us page.